Internal collaboration
Make It Happen builds internal collaboration systems where the conversation sits on the case, order or client it is about: chat and comments in context, requests with an owner and a service level agreement, alerts before a commitment expires, and permanent history.
Nobody knows where a case stands without asking
The conversation lives next to the work, not in a group chat.
What it solves
To find out where a case stands, you have to ask somebody. The answer is in a private chat, in a thread three hundred messages long, or in the head of whoever handled it and is out today.
We move the conversation onto the thing it is about. One thread per case, order, client or project, with comments and mentions where the work happens. Open the case and the history is there, including the decision and who made it.
Requests get an owner, a priority and a committed response time, and an alert fires before the commitment expires rather than after. Boards show the load per person and per team, so the next case goes where there is room.
What you get
One thread per case, order, client or project, instead of one per group
Comments and mentions on the work itself, with permanent history
Requests with an owner, a priority and a committed response time
Alerts that fire before a commitment expires, not after
Workload boards per person and per team
Response-time and compliance reports against the service level agreement you set
An outside channel for clients, suppliers or contractors that exposes nothing else
We do not replace your company chat. Casual conversation stays where it is; what moves is anything hanging off a case, an order or a commitment.
We do not track billable hours or issue invoices from the threads. The case carries its conversation and its commitments; timesheets and billing stay in the system your finance side already uses.
We do not open your system to outside parties by default. The third-party channel shows exactly what you list and nothing adjacent, and every extra field is a deliberate decision.
What changes
Finding the state of a case means asking three people and waiting.
You open the case and read it, including what was decided and when.
A missed response time is discovered when the client complains.
An alert fires before the commitment expires, and the report shows the pattern.
Who this fits
Fits a company of roughly fifteen to two hundred people running cases or orders that pass through more than two hands before they close.
A commitment was missed because a message got lost, or a handover went wrong while somebody was on leave.
3–4 weeks to a first working version
One team goes first, not the whole company: their cases move in week one, they keep the old chat for everything else, and the second team copies a pattern that already works.
Every engagement, same nine stages
Nine stages, in order, each one handing over a document the next one reads. It is the same sequence whatever is being built, which is why we can tell you where your project is on any day of the week.
Questions buyers actually ask
How is this different from just using a group chat?
A group chat is organized by who is in it. This is organized by what the work is about, so a case carries its own conversation, decisions and files. Nothing is lost when somebody leaves the group, and nobody has to scroll back to reconstruct what was agreed.
Will the team actually use it, or go back to the old chat?
They use it when it is the shortest path, so we put the conversation where the work already is and start with one team rather than the whole company. What stays in your old chat is everything not attached to a case. Adoption is managed, not automated.
How long does it take to set up?
Three to four weeks to a first working version: one team's cases, their threads, their requests and the response-time rules that matter to them. Extra teams, reports and outside channels come after, once the first team has told us what to change.
Can we bring clients or suppliers into a conversation without showing them everything?
Yes. An outside party gets a channel scoped to their own case and the fields you list, and nothing adjacent — no internal comments, no other clients, no side conversation from the thread next door. Access ends when the case closes, and every message they see is on the record.
Can we see who is overloaded and who is not?
Boards show open work per person and per team, with age and priority, so the next case is assigned by capacity rather than by whoever answers first. Response-time reports show where commitments slip, by team and by type of case, which is usually a staffing pattern.
In your industry
The possible part of the impossible.
If you have an idea that shouldn't work, bring it. We will tell you which part is genuinely impossible and which part is only hard. Most of it is the second one.