One screen across every clinic site, instead of eleven spreadsheets
Make It Happen builds operations dashboards for clinic groups running more than one site: bookings, room and chair utilisation, waiting times and missed appointments per location, live on one screen, with a view per role and a complete history behind every figure.
This page describes what the studio builds for this kind of business. It does not claim a delivered engagement in that industry — where one exists, it is published on that industry's own page.
What this looks like today
Head office asks how yesterday went, and the answer takes a call to each site plus a spreadsheet that arrives after lunch. By the time the figures agree with each other, they describe a day nobody can do anything about.
Every location counts things its own way. One site records a slot as cancelled, another records the same slot as rescheduled, and the group total is an average of two definitions nobody ever sat down and agreed.
The site that is quietly under-booked stays invisible until the month closes. Nobody is looking at every location at once, so the empty rooms are found in a report rather than on the morning they were still fillable.
What you get
One screen across every site: bookings, utilisation, waiting time, cancellations and missed appointments, current rather than reported
A view per role, so the group sees the comparison between locations and a site manager sees only their own day
One agreed definition per figure, so a cancellation means the same thing at every site
Alerts when a location drifts out of range, carrying the name of whoever owns the item rather than the report
Complete history on every record, and exports your own analysts can open
What this is not
We do not become the clinical record. The dashboards read operational fields from the systems your clinicians already use and report against them; notes, diagnoses and results stay where they are.
We do not supply the devices a site needs, such as tablets, screens or floor terminals. We build the views and the records behind them, and buying and installing hardware stays on your side.
No data archaeology by default. If four years of history sit in per-site spreadsheets with local conventions, moving them in is separately scoped, done with your own people in the room rather than quietly on the side.
Service
Questions buyers actually ask
How do I see all my locations on one screen?
Each site writes to the same records, so the group view is a reading of one set of figures instead of a merge of several exports. You get the comparison between locations, the outliers marked, and the ability to open any number down to the individual appointment it came from.
What if each site records things differently today?
That gets settled before anything is built. We map what each location actually does, write down one definition per figure, and show you where the definitions disagreed, which is usually where the confusion was living. Sites keep their own habits where it does not matter and align where the group number depends on it.
Does a dashboard have to read patient records?
No. Counting appointments does not require reading what happened inside them. The fields it may read are written down before the build, and they are operational ones such as slot, state, time and location. Access stays role-based, applied row by row, so a site manager reads their own location and no other.
Have you built this for a clinic group?
We publish delivered work by sector and never by client name, and clinic groups are not among the sectors we claim. The transferable part is the method: map the process that actually happens across sites, agree one definition per figure, then build. The first stage produces a written diagnosis you can read before committing further.
The possible part of the impossible.
If you have an idea that shouldn't work, bring it. We will tell you which part is genuinely impossible and which part is only hard. Most of it is the second one.